Enhancing CX through seamless CRM Plugin integration

Our tech connects with all your multiple software to give you better control and visibility while improving the efficiency and reducing costs.

Our Products

Smart Allocate

– Custom Allocation

– Realtime Reporting

– AHT, Utilization

 – Save 30% of effort

Magic Agent

– Create custom templates

– Bulk respond with dynamic fields

 

Omni Channel Switch

– Switch agent B/W Voice and non voice seamlessly

– Reduce cost by 20%

Back Office Tracking

Coming Soon

Forecast & Schedule

Coming Soon

Training & Quality

Coming Soon

Smart Allocate Features

– Real time visibility

– At every interaction

– Agent status

– AUX & Interval

– All logs 

Create custom allocation logics in fly

– FIFO/LIFO

– Skill and priority

– Same customer same agent

– Same ticket same agent

– Hold for X time

– Schedule for later 

 

Bucket you ticket real time with any meta data

– Using customer verbatim

– Date and time conditions (new / existing)

– Customer / Agent interactions counter

– Customer value

ANY DATA AVAILABLE

 

Case study No 1

 

Average tickets worked on by agents moved from 4 per hour to 13 per hour with implementation of SMART ALLOCATE, leading to a reduction in Headcount by 240 agents

Case Study No 2

Provided the control needed to outsource the non voice process to a BPO across multiple location and create backup and get localized support for Customers.

All while reducing the agents by 24%.

About Us

We are committed to bridging the gaps in customer experience (CX) by utilizing seamlessly integrated plugins for customer relationship management (CRM) systems. Our main goal is to optimize efficiency and enhance the overall experience for both customers and customer service agents, particularly when dealing with different issues.
Our CRM plugin solutions are robust tools designed to close CX gaps, boost operational efficiency, and deliver outstanding customer experiences. Through seamless integration with current systems and processes, they empower organizations to offer timely, personalized, and efficient support, thereby cultivating long-term customer satisfaction and loyalty.

Enhancing CX through seamless CRM Plugin integration

Our tech connects with all your multiple software to give you better control and visibility while improving the efficiency and reducing costs.

Our Products

Smart Allocate

– Custom Allocation

– Realtime Reporting

– AHT, Utilization

 – Save 30% of effort

Magic Agent

– Create custom templates

– Bulk respond with dynamic fields

 

Omni Channel Switch

– Switch agent B/W Voice and non voice seamlessly

– Reduce cost by 20%

Back Office Tracking

Coming Soon

Forecast & Schedule

Coming Soon

Training & Quality

Coming Soon

Smart Allocate Features

Create custom allocation logics in fly

– FIFO/LIFO

– Skill and priority

– Same customer same agent

– Same ticket same agent

– Hold for X time

– Schedule for later 

 

Create custom allocation logics in fly

– FIFO/LIFO

– Skill and priority

– Same customer same agent

– Same ticket same agent

– Hold for X time

– Schedule for later 

Bucket you ticket real time with any meta data

– Using customer verbatim

– Date and time conditions (new / existing)

– Customer / Agent interactions counter

– Customer value

ANY DATA AVAILABLE

 

Case study No 1

 

Average tickets worked on by agents moved from 4 per hour to 13 per hour with implementation of SMART ALLOCATE, leading to a reduction in Headcount by 240 agents

Case Study No 2

Provided the control needed to outsource the non voice process to a BPO across multiple location and create backup and get localized support for Customers.

All while reducing the agents by 24%.

About Us

We are committed to bridging the gaps in customer experience (CX) by utilizing seamlessly integrated plugins for customer relationship management (CRM) systems. Our main goal is to optimize efficiency and enhance the overall experience for both customers and customer service agents, particularly when dealing with different issues.
Our CRM plugin solutions are robust tools designed to close CX gaps, boost operational efficiency, and deliver outstanding customer experiences. Through seamless integration with current systems and processes, they empower organizations to offer timely, personalized, and efficient support, thereby cultivating long-term customer satisfaction and loyalty.